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Marketing Cloud Social Studio Trailhead Try For Free Field Service Lightning watch demo Overview Features By Role By Industry Pricing Why Buy? Resources Overview Features By Role By Industry Pricing Why Buy? Resources QUESTIONS? CALL US 1-800-NO-SOFTWARE CONTACT US DISCOVER TRAILHEAD. THE FUN WAY TO LEARN SALESFORCE. START LEARNING Get the field service software solution that’s built on the world’s #1 platform for service. Tackle today's field service challenges with Salesforce Field Service Lightning, your field service solution from the leader in customer service. watch demo Elevate every field service experience. Our field service software helps you: Resolve field service calls faster Boost employee productivity in the field Automate appointment scheduling Manage agents, dispatchers, and techs Get real-time visibility into all operations Optimize mobile workforce allocation Enable mobile workers to get the job done right Keep customers updated at every step See how it works 2020 Gartner Report 2020 Gartner Magic Quadrant for Field Service Management Get the report Deliver better service everywhere — from the field to the contact center — using the Customer 360 Platform. Customer 360 Platform - Cross-Platform Mobile App Development Add apps and integrations to personalize the Customer 360 Platform. Customer 360 Platform - Cross-Platform Mobile App Development Customer Service Software & Support Software Deliver consistent support across every channel with Service Cloud. Customer Service Software & Support Software Artificial Intelligence Technology and Resources: Salesforce Einstein Harness AI and image recognition with Einstein Vision to increase first-time resolution. Artificial Intelligence Technology and Resources: Salesforce Einstein Service Cloud: Your Complete Toolkit for Customer Service Success Predict maintenance and service needs using your IoT device data. Service Cloud: Your Complete Toolkit for Customer Service Success Einstein Analytics: BI Software and Tools Optimize your onsite operations in real time using Service Analytics. Einstein Analytics: BI Software and Tools Salesforce Platform Customize Salesforce to work the way you work. EXPLORE APPS AND INTEGRATIONS Salesforce Platform Learn how these companies are delivering better field service experiences with Salesforce. KONE escalators and elevators keep people on the move with Salesforce. “ With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.” Michael Williams, Head of Service Field Solutions Development Coherent uses Field Service Lightning to increase its first-time response. “ With Field Service Lightning, our technicians spend more time serving the customer than managing the system.” Ron Zielinski, VP of Global Service Lippert gets the right tools to the right mobile employee at the right time. “ Leveraging the Customer 360 Platform, we can focus on our customers rather than data entry points, and deliver a greater service experience.” Nicole Sult, Director of Customer Service Technical Resources View our Field Service datasheet. See our Complete Guide to Field Service. Take our free "Getting Started” learning path. Read our latest software release notes. Help and Support Read our software documentation. Check out our field service community. Register for our implementation webinar. Get certified to deploy Field Service Lightning. Articles and E-Books What is Field Service Management? Read our Best Practices e-book. Read the Nucleus ROI study. Read the Advantages of Mobile Field Service. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner Magic Quadrant for Field Service Management, Jim Robinson, Michael Maoz, Jason Wong, 27 September 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Transform your field operations with the #1 CRM for Service. If you’re looking for a complete solution to manage your onsite support, talk to one of our specialists today. Contact us OR CALL CALL US 1-844-463-0828 Customer Service Software & Customer Support by Service Cloud Sales Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems. Sales Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management. Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer serv...